The federal government is getting technical. Earlier this month, USA.gov (the officially home page for federal services and resources) was revamped to feature mobile applications, a more sophisticated search engine and other enhanced navigation aides.
One mobile app allows consumers to scan a product's barcode with their smartphones to immediately determine if it appears on a recall list, represents the direction where federal services are headed, said Dave McClure, GSA associate administrator of citizen services and innovative technologies.
"It illustrates where we want to drive service delivery in the government so we can make it as real-time as possible. We're not quite there yet," he said during a call with reporters on Thursday.
The Obama administration over the past year has installed numerous online dashboards, which keep tabs on the progress of projects and services, in an effort to demonstrate the federal government can keep pace with private sector customer service and productivity standards.
For example, U.S. Citizenship and Immigration Services now provides applicants with real-time information on the status of their cases, as well as the processing timetables for specific forms at specific offices. And the Office of Management and Budget hosts several sites dedicated to monitoring information technology investments and improper payments. The challenge has been prodding agencies to provide ... to continue reading the entire article, click HERE.
One mobile app allows consumers to scan a product's barcode with their smartphones to immediately determine if it appears on a recall list, represents the direction where federal services are headed, said Dave McClure, GSA associate administrator of citizen services and innovative technologies.
"It illustrates where we want to drive service delivery in the government so we can make it as real-time as possible. We're not quite there yet," he said during a call with reporters on Thursday.
The Obama administration over the past year has installed numerous online dashboards, which keep tabs on the progress of projects and services, in an effort to demonstrate the federal government can keep pace with private sector customer service and productivity standards.
For example, U.S. Citizenship and Immigration Services now provides applicants with real-time information on the status of their cases, as well as the processing timetables for specific forms at specific offices. And the Office of Management and Budget hosts several sites dedicated to monitoring information technology investments and improper payments. The challenge has been prodding agencies to provide ... to continue reading the entire article, click HERE.
